CONTACT SUPPORT

Need help with your server listing, affiliate program, or have general questions? Our support team is here to assist you.

Email Support

For all inquiries, please email our support team. We typically respond within 24-48 hours.

admindesk@xp-chatroom.com

Server Issues

Having trouble with your server listing? Report issues with your verification status or server information.

Report a Problem

Affiliate Support

Questions about the affiliate program, payments, or tracking? Our team can help.

Affiliate Help

Send Us a Message

FREQUENTLY ASKED QUESTIONS

How long does it take to get a response from support?

Our team typically responds to all support inquiries within 24-48 hours. For urgent matters, please include "URGENT" in your email subject line.

What information should I include when reporting a server issue?

Please include your server name, the issue you're experiencing, any error messages you've received, and screenshots if applicable. The more details you provide, the faster we can help resolve your issue.

How do I check the status of my server verification?

Verification typically takes 3-5 business days after payment is received. You'll receive an email notification once your server has been reviewed. If it's been longer than 5 days, please contact us with your server name and payment receipt.

Where can I find my affiliate earnings information?

Affiliate earnings are tracked in your partner dashboard. If you're having trouble accessing your dashboard or have questions about your earnings, please email us with your affiliate ID or registered email address.

Can I update my server information after verification?

Yes, you can request updates to your server listing by emailing us with your server name and the changes you'd like to make. Minor updates are typically processed within 1-2 business days.